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How it works

How It Works

Your Tailored Subscription

When we say tailored, we mean it. You’re in control of everything, box size, frequency of delivery, range, flavours, everything. Plus you can pause or cancel any time.

Poo

Step 1

Tell us about your pet. This helps us recommend their perfect menu.

Digestion

Step 2

Choose the delivery date, size and frequency that suit you (and your freezer space)

Glossier Coat

Step 3

Your order will arrive straight to your door. If things change, just amend your order in your account.

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What's In The Box?

Not only will you find lip-lickingly tasy frozen meals, you'll find a free treat that makes the switch to raw even more delicious. As well as a transition guide with everything you need to know about their new menu.

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Complete Nutrition, Delivered

Nourishing meals, treats, nice extras, we’ve got it all, ready to deliver to you.

Complete Meals

Everything your dog needs is packed into each meal. You don't need to add any extras, spend more time at the supermarket, or follow any complicated recipes.

Delivered To Your Door

Choose when your order is delivered based on your freezer size and your dog’s daily amount.

Fully Flexible 

Life is anything but predictable. So you can change, pause, or cancel your order any time. No restrictions.

Benefits and Discounts

Simple Storage

Unbox

Unbox

Their meals, free treat and handy transition guide will arrive safely packaged.

Freezer

Freezer

The meals will arrive frozen with freshness locked in ready to go into your freezer. For reference, an 8kg box will take up one drawer of space.

Fridge

Be sure to store one or two meals in the fridge for around 24 hours to defrost. Once defrosted, use within four days.

Benefits and Discounts

Time To Serve

When we say effortless, we mean it. Feeding healthy, raw dog food is as simple as:

Defrost

In your fridge for at least 24 hours before serving.

Divide

Pre-portioned lines help you serve up the perfect amount.

Devour

Watch them wolf it down.

Natural Nutrition And So Much More

Benefits+Discounts

Benefits+Discounts

Instant access to exclusive discounts and offers, like 50% off our natural dog treats.

Customer Care

Customer Care

Questions? Contact our Customer Care team, or book a one on one consultation with our Vet Team.

24/7 Video Vet Care

24/7 Video Vet Care

Powered by vetts.app. Speak to real, registered vets any time, because there's no such thing as a convenient emergency.

Flexible Subscription

Subscription without commitment. Pause or cancel at any time.

FAQs

Questions about our raw dog food? This is where you’ll find the answers.

Why is your dog food frozen?

So your dog gets the best nutritional value possible. We freeze our ingredients at the source to lock in the nutrients. They remain frozen when we mix our complete raw dog food in our factory. Then, we deliver it frozen to your door. We add ice packs to the boxes to reduce the temperature to -45 °C (which is way colder than typical freezers), ensuring that the meals won’t start thawing.

The only time the food is defrosted is when you defrost it at home to feed your dog.

Do you offer a variety of meals to choose from?

Yes! We know that our dogs thrive on variety, so we offer a range of mixed protein meals that are perfect for every pet. And it’s not just variety, we have meals for puppies and adults alike. Our meals are perfect for adding an extra nutritious boost to their menu.

Why should I feed my dog a natural varied diet?

Feeding your dog a natural, varied diet is essential because it forms the foundation for a healthy gut microbiome, directly impacting a dog’s overall physical and mental well-being. Dogs need biologically available, meat-based, whole-food diets to properly absorb and assimilate nutrients. Bella+Duke’s meals are mainly mixed proteins because variety is crucial – rotating different natural, fresh ingredients ensures your dog gets a wide spectrum of beneficial bacteria, as well as a broader amino acid profile, which is limited by sticking to a single food source.

How is my dog’s food tailored?

When you sign up, we ask you a number of questions about your dog. Think of their activity level, breed, any allergies or intolerances, and health issues.

Based on that, we recommend which product line suits them best. Puppies receive specially tailored food, and the same applies to older dogs.

This is always a recommendation. You know your dog best. You can remove flavours he does not like. Or switch to a different line if that feels better.

Is Bella+Duke safe?

Yes! We routinely test for Salmonella so you, your dog and your family are safe. All of our food is regularly checked to the highest industry standards and beyond. This is rigorous and taken extremely seriously.

We’re also the only raw pet food brand in the UK with both RawSAFE and UK Pet Food certifications. This means you can be confident that each and every Bella+Duke raw meal is made to the highest safety standards.

You will also practice safe food hygiene as you always would with any raw meat you would eat yourself.

Furthermore, we have specifically packaged the food so you can defrost safely at a controlled temperature overnight in the fridge, and you don’t even need to handle the meat.

Here are six reasons why raw feeding is safe.

What are the ingredients in your dog food?

You’ll find a whole host of raw, natural, healthy ingredients in our meals for dogs. Things like beef, duck, turkey, seasonal veggies, and olive oil. Because we understand the importance of variety in each range and each meal is slightly different, so as much as we’d love to go into each and every ingredient in detail, we don’t have the space here. So you can learn more by exploring our raw dog food page.

Is your dog food grain free?

Yes, dogs aren’t equipped to eat grains or glutens, so you’ll never find any in our meals. If you would like to know more, learn more from our guide to why choose grain-free dog food or discover our ingredients.

Where do your ingredients come from?

We source our high-quality meat from BRC Accredited human-grade factories, and the other ingredients come from UK farms where the food you eat is grown.

Is your dog food difficult to prepare? Does it smell or get messy?

It’s super easy to prepare. Here’s our step-by-step guide on defrosting and serving our delicious dogfood: 

  1. Take out of your freezer the number of tubs you need. Our dog food comes in 500g tubs
  2. Place the unopened tub(s) on the bottom shelf of your fridge. They will take around 24 hours to defrost
  3. Once defrosted and at a time near your dog’s mealtime, open the tub(s) and scoop out the amount of food they need. Our dog food comes pre portioned into 10 x 50g pieces for easier dishing up
  4. Put your dog’s food into the feeding bowl or place it on their feeding board. 
  5. Put the remainder of the food into an airtight container and place it on the bottom shelf of your fridge, where it can be kept for up to 4 days.

“But doesn’t raw food smell”, is the question we get asked the most. The answer depends on 2 things: your sensitivity to smell and the type of meat. If you have a strong sense of smell, you may find that raw smells slightly stronger than wet dog food. In any instance, our raw dog food has a similar smell to raw meat you get from the store. Our meals that contain offal (e.g. tripe) or fish will have a slightly stronger smell than chicken or turkey for example. 

And our dog food won’t smell your fridge out either, as long as it’s stored in an airtight container. With your first delivery you’ll receive a free storage container that you can use to keep your pet’s defrosted meal in. For current customers, replacement containers can be added to your next delivery from the Extras section of your customer account.

How does the subscription work?

Your dog food subscription is unique to you and your dog. We work out the initial delivery frequency by dividing our box size by your dog’s recommended daily amount to make sure you don’t run out. By logging into your account, you can change box size, daily feeding amount and flavours as often as you like. And for extra convenience you can move or cancel deliveries at any time too. Of course, if you’d prefer to speak to our Customer Care team, they’ll be happy to help.

Do you offer free delivery?

Yes, we do offer free delivery via Trunkrs. Check out our delivery information page for more information.

Can I pause or cancel my subscription?

Yes, you have full control over your subscription and can easily manage it in your customer account.

Do you offer different box sizes?

We offer the following box sizes for you to choose from so no matter the size of your freezer, you can make it work.

Order size No of tubs (500 g) Freezer drawers required
4kg 8 Half
8kg 16 One
12kg 24 One and a half
16kg 32 Two
20kg 40 Two and a half

You can change your order size in your Customer Portal if you are concerned you don’t have the available freezer space.

Will it fit in my freezer?

We totally get it, freezer space can be a concern, especially at certain times of year (looking at you Christmas). So we’ve designed our subscription to work with your space, our minimum order is 4kg which takes up half a drawer of space. But you can customise your order to find a size that works for you. Learn more about how much freezer space you’ll need for our frozen dog food.

How much does Bella+Duke cost?

From as little as €1.52 per day, you can feed your dog complete, natural, nutritious (and delicious) raw dog food and fuel their very best lives.

What's included in the subscription?

More than you may think! Of course, there’s your dog’s nutritious meals that arrive precisely when they need them – always with free delivery, then there are generous discounts on our natural treats and supplements, free video and live chats with qualified vets with the vetts.app, exclusive offers with our carefully selected partners through Get More, free advice from our in-house veterinary team, and more.

OK, I'm ready, so how do I switch to Bella+Duke?

Yey! Welcome to the club, get set to feel slightly smug in the knowledge that you’re giving your pet the very best nutrition possible so they can thrive. Making the switch to raw is probably easier than you think, and most dogs can finish their old food and go straight on to raw the next day with no issues.