Terms + Conditions

Subscriptions

1.1. You are not tied to any minimum orders or period

1.2 You can make changes to your subscription or cancel at any time without any penalty

1.3 We cannot cancel or refund an order less than 48 hours of delivery date unless agreed beforehand with Bella and Duke Ltd

1.4 You can change dates of subsequent delivers greater than 48 hours

1.5 We can change a delivery date without any notice but will always try to contact you first

1.6 We have the right to choose what meals go into a box excluding the ones you requested not to be included.

1.7 Discounts and Promotions apply to one household only at any given time.

Refunds policy

2.2 When you return a product to us it must be in the same condition as you received it:

2.2.1 we are not obligated to refund the product if the dog or cat will not eat the food; or

2.2.2 because you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you that you were entitled to a refund for the defective goods.

2.3 Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.

2.4 In the case of returns pursuant to condition 22.2.1 above, i.e., returns of non-defective goods, , We may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example, the handling you would do in a shop. This is in accordance with your statutory rights.

2.6 Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Risk and Title

2.1 The goods will be at your risk from the time of delivery.

2.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

Our Liability

3.1 We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.

3.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.

3.3 If you are contracting as a business, our liability for any claim for loss or damage shall be limited to the purchase price of the goods you purchased.

24.4 If you are contracting as a consumer, our liability for any claim for loss or damage shall be limited to three times the purchase price of the goods you purchased.

3.5 Nothing in these Terms and Conditions shall exclude or restrict our liability:

3.5.1 for death or personal injury caused by our negligence;

3.5.2 under section 2(3) of the Consumer Protection Act 1987;

3.5.3 for fraud or fraudulent misrepresentation; or

3.5.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Introductory offers and discounts

We may offer new and/or existing customers special offers from time to time.

Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. 

“Previously registered users” refers to any combination of: a user with a user account at Bella+Duke, a credit or debit card, a credit or debit card holder, an email address, a delivery address, a cardholder address, or a household, who has previously made use of the Bella+Duke service.

Offers are limited to one individual subscription, unless otherwise explicitly stated.

We may cancel any special offer, introductory offer or discount at any time without notice.

At our sole discretion, we may restrict who may enter into offers for any reason.

Promotional offers and discounts are available for limited time periods only and subject to stock availability.

Promotional offers and discounts will apply to our frozen food ranges only, unless otherwise explicitly stated.

Where an offer is for a discount value, there is a maximum discount value of £60.35 applicable per order under the offer. 

Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.

Purchase of our products is only via our website, and requires a registered account with valid payment and delivery details to redeem a free or discounted offer, or to redeem an account credit

After any discounted offer you will be charged the full price for subsequent orders until such time as another applicable and valid discounted offer is applied, or you cancel active subscriptions and orders with us. 

Where a free gift or free treat is included in an offer, the free item will be determined by stock availability.

Penny box T&C’s

value of £54. If a referred friend  selects a box that costs more than £54, they will be required to pay the remaining amount. 

We reserve the right to put any user account(s) or dog/cat profile(s) on hold and prevent outgoing deliveries, and/or remove any offer from any user account(s) where we become aware of or detect any abuse or unfair treatment of the Bella+Duke gifting scheme, referral code(s) and associated Raward(s).

We require you to sign up with a user account at Bella+Duke in order to redeem any offer. This process is detailed in the “Registration and Accounts” section, and specifically this registration process includes you registering a valid credit or debit card, this includes registering with free and discounted offers.

Account credits and offers cannot be redeemed for cash.

A referrer is able to only recommend 5 friends per month. This limit will be capped, any anymore over will be voided.

From time to time we run different promotional offers. Specific offers may have free delivery. Free delivery applies to UK mainland customers signing up with UK mainland addresses. Delivery charges may apply to other offers and ongoing orders, where this is the case it will be communicated. Delivery surcharges may apply to Northern Ireland and the Highlands & Islands. 

These terms are subject to change at any time.

Friend Referral Offer

The Bella+Duke Refer a Friend programme allows existing customers to share their unique codes with their friends to enable them to claim a discount on their Bella+Duke order. Referral code discounts can only be used by new customers who have not previously had a Bella+Duke account or delivery (therefore previously registered users cannot use a friend referral code). Existing Bella+Duke customers cannot use referral codes, and current customers cannot use their own unique friend codes on their own account.

A ‘successful’ referral occurs when your friend signs up to Bella+Duke using your unique referral code and orders a box of Bella+Duke pet food. You will not be able to use a referral code or take advantage of any discount or offer for any subscription listed under, but not limited to, any one of the following conditions; the same address or postcode, the same pet details, the same payment card or the same name.

We reserve the right to withdraw this offer without notice. We also reserve the right to put any user account(s) or dog/cat profile(s) on hold and prevent outgoing deliveries, and/or remove any offer from any user account(s) where we become aware of or detect any abuse or unfair treatment of this Bella+Duke Referral Promotion.

Partnerships

For our Biscuit partner offer, welcome discounts are available to new customers only. Applies to our dog food subscription boxes only, with a maximum discount of £67.36. Offers are limited to one individual subscription, unless otherwise explicitly stated.

Promotional offers and discounts are available for limited time periods only and subject to stock availability.

Promotional offers and discounts will apply to our frozen food ranges only, unless otherwise explicitly stated.

We may cancel any special offer, introductory offer or discount at any time without notice.
At our sole discretion, we may restrict who may enter into offers for any reason.

Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.

Purchase of our products is only via our website, and requires a registered account with valid payment and delivery details to redeem a free or discounted offer, or to redeem an account credit.

After any discounted offer you will be charged the full price for subsequent orders until such time as another applicable and valid discounted offer is applied, or you cancel active subscriptions and orders with us.

These terms are subject to change at any time.

Use of website

Introduction

1.1 These terms and conditions govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.5 If our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Copyright notice

2.1 Copyright (c) [2017] Bella and Duke Ltd.

2.2 Subject to the express provisions of these terms and conditions:

2.2.1 we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

3.1 You may:

  • view pages from our website in a web browser;
  • download pages from our website for caching in a web browser;
  • print pages from our website;
  • stream audio and video files from our website; and
  • use[our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

3.2  Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

  1. republish material from our website (including republication on another website);
  2. sell, rent or sub-license material from our website;
  3. show any material from our website in public;
  4. reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or
  5. redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.

3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

4.1 You must not:

  1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  2. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
  5. access or otherwise interact with our website using any robot, spider or other automated means;

 (f) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Products

5.1 The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

5.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

5.3 Prices stated on our website may be stated incorrectly.

5.4 The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you make a purchase on our website.

5.5 Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10.

Registration and accounts

6.1 To be eligible for an account on our website under this Section 6, you must [be at least 18 years of age.

6.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.4 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

User IDs and passwords

7.1 If you register for an account with our website, you will be asked to choose a user ID and password.

7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

8.1 We may:

  1. suspend your account;
  2. cancel your account; and/or
  3. edit your account details,

at any time in our sole discretion without notice or explanation.

8.2 You may cancel your account on our website using your account control panel on the website and via customer service.

Your content: licence

9.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to[use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media / reproduce, store and publish your content on and in relation to this website and any successor website / reproduce, store and, with your specific consent, publish your content on and in relation to this website.

9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.

9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.

9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

Your content: rules

10.1 You warrant and represent that your content will comply with these terms and conditions.

10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

  1. be libellous or maliciously false;
  2. be obscene or indecent;
  3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  4. infringe any right of confidence, right of privacy or right under data protection legislation;
  5. constitute negligent advice or contain any negligent statement;
  6. constitute an incitement to commit a crime[, instructions for the commission of a crime or the promotion of criminal activity];
  7. be in contempt of any court, or in breach of any court order;
  8. be in breach of racial or religious hatred or discrimination legislation;
  9. be blasphemous;
  10. be in breach of official secrets legislation;
  11. be in breach of any contractual obligation owed to any person;
  12. depict violence, in an explicit, graphic or gratuitous manner;
  13. be pornographic, lewd, suggestive or sexually explicit;
  14. be untrue, false, inaccurate or misleading;
  15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  16. constitute spam;
  17. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  18. cause annoyance, inconvenience or needless anxiety to any person.
  19. Report abuse

11.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.

11.2 You can let us know [by email or by using our abuse reporting form].

Limited warranties

12.1 We do not warrant or represent:

  1. the completeness or accuracy of the information published on our website;
  2. that the material on the website is up to date; or
  3. that the website or any service on the website will remain available.

12.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

12.3 To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Limitations and exclusions of liability

13.1 Nothing in these terms and conditions will:

  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law.

13.2 The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions:

  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law.

13.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

13.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

13.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

13.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

13.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

13.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Breaches of these terms and conditions

14.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

  1. send you one or more formal warnings;
  2. temporarily suspend your access to our website;
  3. permanently prohibit you from accessing our website;
  4. block computers using your IP address from accessing our website;
  5. contact any or all your internet service providers and request that they block your access to our website;
  6. commence legal action against you, whether for breach of contract or otherwise; and/or
  7. suspend or delete your account on our website.

14.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Third party websites

15.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

15.2 We have no control over third party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Variation

16.1 We may revise these terms and conditions from time to time.

16.2 The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

16.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

Assignment

17.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

17.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Severability

18.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

18.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

19.1 These terms and conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by any third party.

19.2 The exercise of the parties’ rights under these terms and conditions is not subject to the consent of any third party.

Entire agreement

20.1 Subject to Section 13.1, these terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction

21.1 These terms and conditions shall be governed by and construed in accordance with Scottish law.

21.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

Statutory and regulatory disclosures

Limitations of liability

22.1 Nothing in these Terms shall exclude or limit Bella+Duke’s liability for losses which may not be lawfully excluded or limited by applicable law.

22.2 Bella+Duke shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data, even if Bella+Duke have been advised of the possibility of such damages unless resulting from the gross negligence or intentional actions of Bella+Duke.

Our details

23.1 This website is owned and operated by Bella and Duke Ltd

23.2 We are registered in Scotland with company registration number SC547789. Our VAT number is 268797626

23.3 Our registered address is at Citypoint, 3rd Floor, 65 Haymarket Terrace, Edinburgh, Scotland, EH12 5HD

23.4 You can contact us by writing to the business address given above, by using our website contact form, by email to hello@bellaandduke.com

Zero-tolerance policy – our right to protect our team

We believe in doing Right by them. This commitment is not only to you, as valued customers but also to the well-being and mental health of our employees. We take the care of our colleagues very seriously.

We understand that despite our best efforts there are occasions where things don’t go the way we’d hoped or planned for you and that our standards aren’t met in a way you’d expect them to be. We’re with you, and we’re also with our people; dedicated to creating a positive and respectful environment for everyone. That’s why we have a zero-tolerance policy for any form of harassment towards our colleagues. We stand by our colleagues right to provide support and assistance without threat / fear of abuse. This includes on call verbal abuse as well as any written abuse. We consider this to include excessively raised and aggressive tone, offensive language, persistent and unrealistic demands, discriminatory language, threats, or any behavior that makes our colleagues feel uncomfortable or unable in their work to support you.

We believe in open and constructive communication and expect all interactions between colleagues and our customers to be courteous and respectful. Any breach of this policy will result in decisive and appropriate action, which may include the termination of services, and where deemed necessary legal measures.

Together, we can ensure a positive experience for everyone.

#YesBandD

User Generated Content

1. General

(a) By responding with #YESB&D, you confirm that:

(i) you are over the age of 18 years old;

(ii) none of your content (including, without limitation, photographs, videos, captions and text) that is posted with the hashtag #YESB&D (the “Content”) contains any offensive, discriminatory, defamatory or violent content;

(iii) you are the sole author of the Content;

(iv) you own the copyright and all other intellectual property rights in the Content;

(v) you are the sole owner of the social media account where the Content was uploaded;

(vi) you have not licenced or otherwise disposed of any rights in the Content that would conflict with the rights granted to Bella and Duke Ltd under these terms and conditions; and

(vii) the Content includes no data that relates to any identifiable third party (“Third Party Personal Data”).

2. Intellectual Property

(a) By responding with #YESB&D, you grant Bella and Duke Ltd a royalty-free, perpetual, irrevocable, worldwide and fully sub-licensable licence to edit and use the Content for any and all marketing and advertising purposes including, without limitation, marketing and advertising on social media platforms such as Instagram, Facebook and Twitter, on websites such as www.bellaandduke.com, and in other digital and print media (the “Licence”).

(b) By responding with #YESB&D, you agree that Bella and Duke Ltd and their sub-licensees may (but are not obligated to) refer to you as the creator of the Content in their marketing and advertising and may also refer to the social media account where the Content was uploaded.

(d) By responding with #YESB&D, you waive, in respect of the Content, all moral rights to which you may now, or at any time in the future, be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. This waiver is made in favour of Bella and Duke Ltd and shall extend to Bella and Duke Ltd’s licensees, sub-licensees, assignees and successors.

3. Privacy

(a) Bella and Duke Ltd will collect all personally identifiable data that you include in the Content (the “Personal Data”). This may include, without limitation, names, photographs, social media usernames and/or handles, and will also include any related metadata. It is your responsibility to ensure that the Personal Data relates only to you and not to any third party.

(b) Bella and Duke Ltd’s privacy policy, available at https://www.bellaandduke.com/privacy-policy/ (the “Privacy Policy”), applies to the Personal Data.

(c) By replying with #YESB&D, you consent to the processing of the Personal Data in accordance with the Privacy Policy.

(d) You have certain rights regarding use of your Personal Data. These include the rights to:

  • access your personal information;
  • rectify the information held about you;
  • withdraw your consent to processing;
  • restrict use of your personal information; and
  • receive your personal information in a usable electronic format and transmit it to a third party.

You can find out more about these rights and when they apply by reading the Privacy Policy.

4. Liability

(a) By responding with #YESB&D, you agree that you shall:

(i) indemnify Bella and Duke Ltd and its affiliates, licensees, sub-licensees, assignees and successors (the “Indemnified Parties”) for all damage, loss, liability, injury, costs, expenses and claims arising from or in connection with any actual or alleged inclusion of Third Party Personal Data within the Content;

(ii) indemnify the Indemnified Parties for all damage, loss, liability, injury, costs, expenses and claims arising from or in connection with any claim (whether actual or alleged) that the Content or its use in accordance with these terms and conditions breaches the intellectual property rights of any third party; and

(iii) indemnify the Indemnified Parties for all damage, loss, liability, injury, costs, expenses and claims arising from or in connection with any claim (whether actual or alleged) that the Content or its use in accordance with these terms and conditions breaches any applicable law.

(b) To the fullest extent permitted by law, Bella and Duke Ltd excludes its liability for all damage, loss, liability, injury, costs, expenses and claims arising from or in connection with the Content or its use thereof.

(c) Nothing in these terms and conditions limits or excludes Bella and Duke Ltd’s liability for:

(i) death or personal injury caused by its negligence;

(ii) fraud or fraudulent misrepresentation; or

(iii) any liability which cannot be limited or excluded by law.

Competitions

Appendix

Cat Breeders: To register, please provide a copy of your relevant breed association certificate and documentation showing all required health screening information. We reserve the right to restrict access to ongoing discounts for any reason at our discretion.

Dog Breeders: To register, please provide a copy of your Kennel Club Affix and documentation showing all required health screening information. We reserve the right to restrict access to ongoing discounts for any reason at our discretion.

Groomers: To register, please provide a copy of your Council License. We reserve the right to restrict access to ongoing discounts for any reason at our discretion.

Trainers: To register, please provide a copy of your Institute of Modern Dog Trainers (IMDT) certificate, or any other relevant qualifications you hold. We reserve the right to restrict access to ongoing discounts for any reason at our discretion.

Traders: To register, please provide a copy of your Council License. We reserve the right to restrict access to ongoing discounts for any reason at our discretion.